Privacy Policy

Oakvien is committed to protecting the privacy and security of our clients, website visitors, and users of the Oakvien Portal. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

When you contact us, submit a repair request, or use the Oakvien Portal, we may collect personal information such as your name, email address, phone number, property address, and details relating to maintenance issues. We may also receive photos, videos, or communication records provided to support a repair request. Technical data, including your IP address and device information, may also be collected to help improve the performance and security of our website.

Oakvien uses this information to manage and respond to repair requests, communicate with clients and contractors, provide access to the portal, update job progress, improve service quality, maintain internal records, and comply with legal obligations. Relevant information may be shared with approved contractors or service providers when necessary to carry out maintenance work or support our digital systems. We do not sell personal data to third parties.

We store all data securely and take appropriate measures to prevent unauthorised access, loss, or misuse. Personal information is kept only for as long as necessary to deliver our services or meet legal requirements. You have the right to access, correct, delete, or restrict the processing of your data, as well as the right to withdraw consent. To exercise these rights, please contact us at info@oakvien.co.uk.

Oakvien may update this Privacy Policy periodically. Any changes will be posted on this page. By using our website or services, you agree to the terms outlined in this policy.

​For questions or privacy enquiries, please contact:
info@oakvien.co.uk