Refund Policy

Oakvien is committed to delivering high-quality property maintenance services and maintaining a fair and transparent approach to refunds and service adjustments. All service fees are agreed upon prior to work being carried out, including call-out charges, labour costs, and any additional materials required. Once work has begun or has been completed, refunds are generally not available unless there is a clear failure to deliver the agreed service or the workmanship is proven to be defective and cannot be reasonably corrected.

Refunds may be considered if a client cancels a scheduled job before work has commenced, subject to any applicable call-out fees or costs already incurred. Refunds will not be issued for missed appointments caused by the client, incorrect information provided during job submission, or circumstances outside of Oakvien’s control. If a client is dissatisfied with the service provided, Oakvien will make reasonable efforts to assess the issue and resolve it to a professional standard before determining whether a refund or adjustment is appropriate.

To request a refund review or raise a concern regarding completed work, clients should contact billing@oakvien.co.uk with details of the issue. Each case will be reviewed carefully, and Oakvien will respond as promptly as possible. Our goal is always to act fairly, transparently, and in the best interest of our clients while maintaining clear service standards.